FAQs

FAQs - Before placing An order

Is everything on your website owned by other people?

No, this is not a peer-to-peer service. We curate and select the items from our partners and manufacturers directly. These items are not pre-owned; we have sourced them as new, direct from suppliers. We make sure that what you hire is what you would expect to get if you had bought it new yourself.

You pick the items that you need and when you would like them. It’s that simple.  We let you specify that specific 2-hour slot you'll be at home for delivery and collection - it really is that convenient.

We have designed a friendly interface to make browsing our website as simple as possible. When you click onto our website, you are taken straight to the homepage and can browse the various category pages. Once you have chosen the items you wish to access, you have the option to select the date and the time that you would like your delivery to arrive. We offer 2-hour delivery slots. We also offer 2-hour collection time slots.

There is a minimum basket spend of £35 pre-discounts - so if you used a 20% voucher on a basket worth £30, you'd only be charged £24 - the minimum spend only applies to pre-discount prices.

The delivery charge for your order will be shown in the cart. This covers both delivery and collection. Remember - you get to choose the time.

We currently deliver anywhere in London within the M25.  If you want to use our service and you’re outside these areas, you can pick up and return directly to our stores located in Flower Station at 788A Finchley Road, London NW11 7TJ, and 863 Harrow Road NW10 5NG.

We offer 2-Hour delivery time slots between 9 am and 8 pm, 7 days a week

You can place orders up to 8 weeks in advance.

All WhyBuy customers must be 18 years or older

You have booked a 2-hour time slot in which we will deliver your order. On arrival, our driver will ring your doorbell. A picture of the delivered order will be taken by the driver to confirm delivery.

You have booked a 2-hour time slot in which we will make the collection. On arrival our driver will ring your doorbell. A picture of the collected order will be taken by the driver to confirm collection.

FAQs - My Order

How do I know if my order went through?

You will receive a confirmation email. If you would like to speak to us for clarification, you can contact us:
By Phone: 0333 340 3750
By Email: support@whybuy.app
By Whatsapp: 0776 863 9017

If you are having payment problems please contact us:
By Phone: 0333 340 3750
By Email: support@whybuy.app
By Whatsapp: 0776 863 9017

You can add an item to your existing order up to 24 hours before your delivery is scheduled.

You cannot add an item with less than 24 hours before your delivery is scheduled, you would need to place a new order.

We can remove an item from your existing order up to 24 hours before your delivery is scheduled. We cannot remove an item from your order less than 24 hours before your delivery is scheduled.

Yes – you can contact us up to 48 hours in advance to change your delivery time.

Yes – you can contact us up to 24 hours in advance to change your collection time.

All items (excluding tableware & glassware

  • You can cancel your order up to 48 hours before your delivery is scheduled.
  • You cannot cancel your order with less than 24 hours before your delivery is scheduled.
  • Orders cancelled with at least 96 hours notice will receive a 100% refund.
  • Orders cancelled with at least 72 hours notice will receive a 50% refund.
  • Orders cancelled with less than 48 hours' notice are not eligible for a refund.

For Tableware & Glassware

  • Orders cancelled with at least 8 days notice will receive a 100% refund.
  • Orders cancelled with at least 4 - 7 days notice will receive a 50% refund.
  • Orders cancelled with less than 4 days notice are not eligible for a refund.

Please check your customer order on receipt to ensure that you have received all your items. If it looks like you are missing an item we want to rectify this for you straight away! Please contact us so we can get the missing item to you as soon as possible:

By Phone: 0333 340 3750
By Email: support@whybuy.app
By Whatsapp: 0776 863 9017

We take great care to ensure all items are delivered in excellent condition. If an item has arrived broken we want to rectify this for you straight away! Please contact us so we can get a replacement product to you as soon as possible.

By Phone: 0333 340 3750
By Email: support@whybuy.app
By Whatsapp: 0776 863 9017

We have very high-quality checks and aim to get your items to you in full working order. If an item is not working, we want to rectify this for you straight away. Please contact us so we can get a replacement product to you as soon as possible:

By Phone: 0333 340 3750
By Email: support@whybuy.app
By Whatsapp: 0776 863 9017

FAQs - Other Questions

How do I contact customer service?

By Phone: 0333 340 3750
By Email: support@whybuy.app
By Whatsapp: 0776 863 9017

Our customer service team works 7 days a week, 9 am to 5 pm.

All phone support is only between the WhyBuy team and the customer.